1. Information we collect
To fulfil your order we collect the details you provide at checkout: full name, mobile number, delivery address, city, state, PIN code and (optionally) email. When you use our contact form we also collect the message you send.
2. How we use this information
We use your details only to process, pack, ship and support your order, to send order-status updates, and to reply to enquiries. We do not sell or rent your data to third parties.
3. Sharing with service providers
To deliver your order we share necessary delivery details with reputable courier partners. If you choose to pay online, payment details are handled directly by Razorpay, a PCI-DSS compliant payment gateway; we never see or store your card, UPI or netbanking credentials.
4. Cookies & analytics
Our website uses standard cookies to keep your cart, checkout and login sessions working. We may use privacy-respecting analytics to understand aggregate traffic patterns. No advertising trackers are enabled unless you consent.
5. Data retention
We retain order records for as long as required to service them, respond to disputes and meet applicable tax, accounting and food-safety recordkeeping obligations.
6. Your rights
You may write to our customer care to review, correct or request deletion of your personal information, subject to any legal recordkeeping obligations we must comply with.
7. Security
We follow reasonable technical and organisational measures to protect your information. No online system is completely secure, so please contact us immediately if you suspect misuse of your account or order.
For questions or concerns, contact us:
R.M. Tea Industries
Phul Road, Near Goushalla, Rampura Phul (Punjab) – 151 103, India
1800-120-6141 (Toll Free · Mon–Sat 10 AM – 6 PM)
Website: www.shabnamtea.in