1. About this website
This website is operated by R.M. Tea Industries, manufacturer and packer of Shabnam brand teas. By browsing or ordering from www.shabnamtea.in you agree to these terms.
2. Products
We sell packaged tea in the pack sizes shown on each product page. Product images represent the actual pack we ship. Occasional minor variations in colour or design between batches may occur and do not affect quality.
3. Prices & availability
All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices, offers and availability may change without notice. We reserve the right to cancel any order where the price has been listed incorrectly or the product is out of stock.
4. Orders & acceptance
Placing an order is an offer to purchase. Your order is accepted only once we confirm it and dispatch the goods. Where an order cannot be accepted, we will refund any amount already collected.
5. Payment
We accept Cash on Delivery across India, and (where enabled) online payment through Razorpay. Online payments are processed by Razorpay under their own terms and PCI-DSS-compliant infrastructure.
6. Delivery
Please see our Shipping & Delivery Policy for delivery timelines and coverage.
7. Returns & refunds
Please see our Return / Refund / Cancellation Policy for eligibility and process.
8. Acceptable use
You agree not to misuse the website, upload harmful content, attempt to breach security, or use the site for any unlawful purpose.
9. Intellectual property
All content on this website — including the Shabnam brand, logos, product photography, copy and design — is the property of R.M. Tea Industries and is protected by applicable intellectual property laws.
10. Limitation of liability
To the fullest extent permitted by law, R.M. Tea Industries is not liable for indirect, incidental or consequential losses arising from the use of this website. Our liability for any product-related claim is limited to the amount paid for the product.
11. Governing law
These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the competent courts at Bathinda, Punjab.
For questions or concerns, contact us:
R.M. Tea Industries
Phul Road, Near Goushalla, Rampura Phul (Punjab) – 151 103, India
1800-120-6141 (Toll Free · Mon–Sat 10 AM – 6 PM)
Website: www.shabnamtea.in