1. Order cancellation by you
You may cancel an order free of charge any time before it is dispatched by calling our toll-free customer care number 1800-120-6141 with your order number. Once an order has been handed over to the courier partner, it can no longer be cancelled.
2. Damaged or defective products
Every pack is quality-checked before it leaves our facility. If a pack arrives damaged, tampered with or with a manufacturing defect, please contact us within 48 hours of delivery on 1800-120-6141 or info@shabnamtea.in with your order number and clear photographs of the outer packaging and the affected pack.
3. Replacements & refunds
Once your damage or defect claim is verified, we will offer, at your choice, a free replacement of the same product OR a full refund of the amount paid for the affected item(s). Replacement stock will be dispatched at our cost.
4. Non-returnable items
Because tea is a consumable food product, we are unable to accept returns for change of mind, wrong pack size selected, or once the pack has been opened, unless it is a genuine defect or damage claim as described above.
5. Refund processing time
Approved refunds are processed within 7 business days of claim approval. For prepaid orders the refund is credited back to your original payment method by Razorpay. For Cash on Delivery orders the refund is made by UPI or bank transfer to the account you provide.
6. Order cancellation by us
We may cancel an order and issue a full refund if the item is out of stock, the delivery address is not serviceable, the order is suspected to be fraudulent, or the price / product description was displayed incorrectly.
For questions or concerns, contact us:
R.M. Tea Industries
Phul Road, Near Goushalla, Rampura Phul (Punjab) – 151 103, India
1800-120-6141 (Toll Free · Mon–Sat 10 AM – 6 PM)
Website: www.shabnamtea.in